Return & Refund Policy

Last Updated: 23 August 2026

Trade Name: Bella Mart
Email: bellamartlimited@gmail.com
Phone: +44 7882 503907
Business Address: United Kingdom

1. Overview

At Bella Mart, we want our customers to be satisfied with their purchases. If you are not happy with your order, you may be able to return it and receive a refund in accordance with this policy and applicable UK consumer law.

Your statutory rights are not affected by this policy.

2. Right to Cancel

For eligible online purchases, UK consumers generally have the right to cancel an order within 14 days of receiving the goods, without giving a reason.

After notifying us of your cancellation, the goods should normally be returned within 14 days.

Certain products may be excluded from cancellation rights where permitted by law, including goods that are personalised, goods that are sealed for health or hygiene reasons and have been unsealed after delivery, or other legally excluded items.

3. Return Conditions

Where applicable, returned products should be:

• In suitable condition for return

• Returned with their original packaging where reasonably possible

• Complete with accessories and included items

• Not unnecessarily damaged or used beyond what is reasonably required to inspect the product

You may be responsible for any reduction in the value of goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functionality.

4. Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged, or different from what you ordered, please contact us as soon as possible at bellamartlimited@gmail.com.

Depending on the circumstances and your legal rights, you may be entitled to a repair, replacement, refund, or another appropriate remedy.

Please provide your order details and, where useful, photographs of the item or packaging so we can investigate the issue.

5. Refunds

Once a return or cancellation has been accepted, we will process any applicable refund within the timeframe required by applicable law.

Refunds will generally be made using the same payment method used for the original purchase, unless otherwise agreed.

Where a full statutory cancellation applies, the refund will generally include the cost of standard delivery paid for the original order. Additional delivery costs for an upgraded delivery service may not be refundable.

6. Return Shipping Costs

If you are returning an item because you have changed your mind, you may normally be responsible for the cost of returning the goods, unless Bella Mart has agreed otherwise or applicable law requires us to cover the cost.

If the item is faulty, damaged, incorrect, or otherwise does not conform to the contract, Bella Mart will handle the return costs in accordance with your legal rights.

7. Exchanges

Where available, we may offer an exchange instead of a refund.

If an exchange is not available, we may provide another appropriate remedy in accordance with applicable UK consumer law.

8. How to Request a Return or Refund

To request a return or refund, contact us with:

• Your name

• Order number

• Date of purchase

• Product details

• Reason for the return, where applicable

Please contact:

Email: bellamartlimited@gmail.com
Phone: +44 7882 503907

We will provide further instructions regarding the return process where required.

9. Statutory Rights

Nothing in this Return & Refund Policy is intended to restrict or exclude your rights under applicable UK consumer protection law.

If you believe a product is faulty, not as described, or does not meet the required standard, you may have additional statutory rights.

10. Changes to This Policy

Bella Mart may update this Return & Refund Policy from time to time. The latest version will be published on our website with the updated date.

11. Contact Us

Bella Mart
Email: bellamartlimited@gmail.com
Phone: +44 7882 503907
Address: United Kingdom